I was speaking at the Annual Healthcare conference run by RBS on setting, maintaining and driving quality standards in Health and Social Care. The day was hosted by Sue Saville, broadcaster and medical journalist. Also speaking were Louise Dineley, Head of Quality and Regulatory Risk from CQC as well as Glen Mason from the Department of Health. Over a hundred people form the sector were there to hear our views.
I defined that quality was the coming together of the team, the resident and the relative with good design of the care facility and ultimately achieving and exceeding the expectations of the resident and the relative!